Refund policy

• All sales are final unless the item qualifies for a return under this policy.
• Refunds will be issued only for eligible returns that are approved by our team.
• Refund processing time: Once your return is received and inspected, refunds will be processed within 7-10 business days.
• Refunds will be credited back to the original method of payment.

2. Return Policy

• You have 30 days from the date of delivery to request a return.
• Items must be returned in their original condition, unused, with all original packaging, tags, and accessories intact.
• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in the order.
• We do not accept returns on:
  • Personalized or custom-made items
  • Items marked as “Final Sale” or “Non-returnable”
  • Hygiene-related products (if applicable)
  • Opened software, digital downloads, or gift cards

3. Delivery and Shipping Information

• Standard delivery time within the USA: 1-2 business days or 3-6 business days, depending on your location and shipping method selected at checkout.
• Please allow additional time for processing during peak periods or holidays.

4. How to Initiate a Return

1. Contact us within 30 days of delivery via email at JohnHughes0124@proton.me (mailto:JohnHughes0124@proton.me) or by phone at +1 864-216-0599.
2. Provide your order number, reason for return, and photos if the item is defective or damaged.
3. Once approved, we will issue a Return Merchandise Authorization (RMA) number and return instructions.
4. Ship the item back to:
   BNADVO
   21 West Ave, Graniteville, SC 29829

5. Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 7 days of delivery with clear photos.
• We will arrange for a replacement or full refund (including original shipping costs) at no extra charge to you.

6. Non-Returnable ItemsItems that do not meet the conditions above (e.g., used, washed, altered, or missing parts) will not be refunded. The item will be returned to you at your expense.7. ExchangesWe currently do not offer direct exchanges. If you need a different size/color, please return the original item for a refund and place a new order.We reserve the right to update this policy at any time. Any changes will be posted on our website with the updated effective date.If you have any questions about our Return and Refund Policy, please contact us at JohnHughes0124@proton.me (mailto:JohnHughes0124@proton.me) or +1 864-216-0599.Thank you for shopping with BNADVO!